You can find us on Checkin 1, right at the meeting point, in the middle of the hall.
You can find us on Checkin 2, right at the meeting point, in the middle of the hall.
You will find us right at the beginning from checkin 3, close to the Ochsner store and the Parking House 3.
How to book Assistance at Zurich airport?
Should you require assistance at Zurich airport, please notify your Air Carrier / Agent / Tour Operator at least 48 hours before the published time of your departure flight. This early notification serves the purpose of forwarding the information about your assistance needs to the service provider on time. Please note that direct booking with Goldair-AAS Assistance is not possible.
What if I'm travelling with my own wheelchair?
Please inform your Air Carrier either at the time of booking or during the check in that you are travelling with your own wheelchair. Your own wheelchair may be delivered to the airline to be loaded in the aircraft hold at the gate prior to boarding. If you are travelling with an electric wheelchair, it is recommended to notify your Air Carrier at least 48 hours before the published time of the departure flight.
During your departure:
On condition that you hold a valid flight ticket and irrespective of your flight destination, on the day of your flight present yourself at the designated Pick Up Points located at Check In 1, Check In 2 and Check In 3, at the time stipulated in advance by the Air Carrier / Agent / Tour Operator. If the time has not been communicated to you, you should present yourself at least two (2) hours before the published time of your departure flight, irrespective of the flight’s destination. All designated Pick Up Points are equipped with telecommunication means to enable the disabled passengers and passengers with reduced mobility to communicate their arrival at Zurich airport.
Before your trip:
Please make sure that you notify the Air Carrier / Agent / Tour Operator of your need and type of assistance at least 48 hours before the published departure or arrival time of your flight. The Air Carrier shall inform accordingly at least 36 hours before the published time of departure or arrival of the flight. Whenever a use of a recognized assistance dog is required, this shall be accommodated provided that the notification is made to the Air Carrier / Agent / Tour Operator at least 48 hours before the published time of the departure or arrival of the flight is in accordance with the applicable national regulations covering the carriage of assistance dogs on board an aircraft.
How much does it cost?
As per the stipulations of the Regulation (EC) No. 1107/2006, the on-ground assistance to disabled passengers and passengers with reduced mobility are provided at no additional charge.
“Disabled person” or “person with reduced mobility” means any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers.
Checkout our daily job
Golfcart Gates A
Highloader open stand
Wheelchair Gates B
Golfcart Gates B
Rafael SeilerManaging Director
Nikos CharalambidisHead of Operations
Periklis MintsisProjects Manager International Network
Vasilis PanagiotidisFinance Manager
Christian SchneiderHead of Security, Training, Quality & Compliance
Roman SommerauHead of Safety, Health, Emergency, Quality & Compliance
Nevena DragosavljevicHead of HR & Communications
- Goldair AAS Assistance AG
Goldair AAS Assistance AG was founded on October 7, 2019 and is a joint venture with 60% participation of the Greek Goldair Handling S.A. and 40% participation of the Swiss Airline Assistance Switzerland AG. Goldair AAS Assistance AG has been providing services to mobility-impaired and disabled passengers at Zurich Airport since January 1, 2020.
- Goldair Handling S.A based in Athens
Goldair Handling S.A. is a 100% Greek private provider of ground handling services, offering passenger, ramp, aircraft and cargo services, among others. The company was founded in 1992.Goldair Handling's shareholders are the Goldair Group of Companies (51%) and Ground Dynamic Partners (49%).The company also offers airline representation, flight monitoring, crew services, PRM assistance services, VIP, executive aviation and airport lounge and consulting services. Currently, the company provides its ground handling services at 31 airports in three countries (Greece, Cyprus, Bulgaria).
- Airline Assistance Switzerland AG (AAS) based in Zürich
Airline Assistance Switzerland AG was founded on October 27, 2003 as "Hahn Air Schweiz AG" and received a self-handling authorization from Zurich Airport in the same year.In the summer of 2004, "Hahn Air Schweiz AG" applied for a third-party handling authorization in the non-restricted area and was granted this by Flughafen Zürich AG as of January 1, 2005.As of July 1, 2005, the company also applied for and received a third-party handling authorization in the restricted area for baggage handling and apron services. On February 5, 2008, the company was sold to a group of investors. After the change of ownership, the name was changed to "Airline Assistance Switzerland AG" and the share capital was increased accordingly. Since January 1, 2020, AAS also performs ground handling services at Vienna Airport.
Goldair AAS Assistance AG
Please write us if you have questions regarding any assistance procedments for your next flight
Goldair AAS Assistance AGP.O.Box 2119 8060 Zurich Airport